Application unavailable due to provider outage

Resolved·Partial outage

The incident is resolved on our provider and all our tenants are now up and stable.

Thu, Jul 23, 2026, 02:02 PM

(1 month ago)

Affected components

Jul 23, 2026, 11:09 AM

01:43 PM

App

Sync

Chatbot

MCP

Updates

Resolved

The incident is resolved on our provider and all our tenants are now up and stable.

Thu, Jul 23, 2026, 02:02 PM

Monitoring

The incident affecting our provider is being resolved, and all SubImage instances are now operational.

We are continuing to monitor the situation closely.

Thu, Jul 23, 2026, 01:43 PM(18 minutes earlier)

Monitoring

Our provider is actively resolving the incident and deploying a patch.
Database instances are now being rolled, and our applications are restarting automatically as service is restored.

Estimated time to full recovery: less than one hour.

Thu, Jul 23, 2026, 12:04 PM(1 hour earlier)

Identified

Application currently unavailable in some tenant due to a major ongoing incident affecting our database provider.
We are monitoring the situation and will restore service as soon as the provider incident is resolved.

Thu, Jul 23, 2026, 11:09 AM(54 minutes earlier)